Operations & Best Practices - June 20, 2026 - 10 min read
The 15-Day Settlement Rule: Re-Engineering Broker Claims SOPs for IRDAI's 2026 Penalty Clock
IRDAI's 2026 rule forces insurers to settle genuine health claims within 15 days of the final discharge summary, with auto-approval and penal interest for delays. This shifts the burden of speed onto whoever controls document flow, and gives brokers a measurable service edge if they instrument the clock and own the receipt timestamp.
By Tarun Kumar Singh