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Sarvada research, workflows, and commentary focused on operations & best practices.
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Operations & Best Practices
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October 3, 2026
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148 articles
Operations & Best Practices - October 3, 2026 - 9 min read
C.H. Robinson says port congestion is absorbing about 12% of global vessel capacity, with Colombo, Nhava Sheva and Mundra named as hotspots. This is how the Institute Cargo Clauses treat cargo stranded at a transhipment hub, when cover stops, and which extensions to agree before the next missed connection.
By Tarun Kumar Singh
Operations & Best Practices - October 1, 2026 - 8 min read
IRDAI's distribution consultation paper proposes that premium move directly from customer to insurer and that claims go only to the verified policyholder or nominee account. Here is what that would change for commercial buyers, brokers and finance teams, with comments due 25 October 2026.
By Tarun Kumar Singh
Operations & Best Practices - September 29, 2026 - 9 min read
IRDAI's September 2026 orders against ICICI Lombard, IndusInd Bank and Canara HSBC Life turn on outsourcing, renewal notices, grievances and suitability. Here are the operational questions buyers and brokers should now ask.
By Tarun Kumar Singh
Operations & Best Practices - September 28, 2026 - 9 min read
Every broker and corporate agent holding a three-year certificate has to obtain a fresh registration certificate by 31 January 2027. Corporate buyers signing FY28 appointment letters in the next two quarters are contracting straight across that cutover, and the appointment letter is where the risk lands.
By Tarun Kumar Singh
Operations & Best Practices - September 24, 2026 - 8 min read
SBI General published Q1 FY27 as the first Indian general insurer reporting under Ind AS, with a 96.18% combined operating ratio, while most of the panel still reports on the legacy basis. Here is how to keep insurer security diligence honest while the two sets of numbers run side by side.
By Tarun Kumar Singh
Operations & Best Practices - September 20, 2026 - 10 min read
The 57th GST Council slipped from 12 September to 7 October 2026, putting expected relief on blocked input tax credit behind a wave of group health renewals. Here are the mechanics of a short-period extension, what it costs, and why the tax case for waiting does not hold.
By Tarun Kumar Singh
Operations & Best Practices - September 13, 2026 - 10 min read
On 4 September IRDAI said the website igmsirdai.online, complaint-registration page included, is not an IRDAI site and told the public not to enter personal, policy, banking, KYC or OTP data there. Advisors are the ones clients call when a claim stalls, so here is the script to send the book.
By Tarun Kumar Singh
Operations & Best Practices - September 8, 2026 - 11 min read
September 2026 puts five dated obligations on the same small compliance team: the 15 September advance tax instalment, audited financials to IRDAI by 30 September, comments on the Public Insurance Registry consultation paper by 30 September, the outer GSTAT condonation limit, and Bima Sugam's first products going live. This is the ordered plan, with owners, evidence and an honest read of what can slip.
By Tarun Kumar Singh
Operations & Best Practices - September 5, 2026 - 10 min read
PB Fintech said in August 2026 that its broking arm had received an IRDAI show-cause notice arising from a 2024 inspection. The gap between the site visit and the notice is roughly two years, which is longer than most broking firms keep placement files, chat logs and remuneration workings in retrievable form.
By Tarun Kumar Singh
Operations & Best Practices - September 4, 2026 - 11 min read
Hansa Research's 2026 study put industry health NPS at 50%, down from 55%, with 40% of claimants reporting at least one issue. Corporate group health tenders score settlement ratio and premium and almost never score member experience. A five-metric module for the insurer and TPA scorecard, the data to demand, and how to write a service commitment an insurer will actually sign.
By Tarun Kumar Singh
Operations & Best Practices - September 1, 2026 - 10 min read
The Employees' Enrolment Campaign 2026 lets employers regularise workers left outside EPF since April 2009, with a 31 October deadline. The same audit exposes the contract and casual staff missing from group personal accident and mediclaim member data.
By Tarun Kumar Singh
Operations & Best Practices - September 1, 2026 - 10 min read
IRDAI deferred its proposal to allow TPAs to list and said it will instead frame listing rules covering every class of insurance intermediary. Anyone who planned against the TPA exposure draft is now planning against a moving target, and the July 2026 amendments already changed registration and salesperson tagging.
By Tarun Kumar Singh
Operations & Best Practices - August 27, 2026 - 10 min read
IRDAI accepted a unique identification number in place of PAN or Aadhaar for salesperson tagging from 1 January 2027. That keeps two government identifiers off millions of policy documents, and hands intermediaries an identifier they must issue, govern and retire themselves.
By Tarun Kumar Singh
Operations & Best Practices - August 27, 2026 - 8 min read
Commercial insurance premiums still carry 18 per cent GST, and from July 2026 the input tax credit on them is driven by the Invoice Management System and GSTR-2B rather than by what a finance team types into GSTR-3B. This is the reconciliation routine for lumpy, mid-year insurance invoices issued by carriers the buyer has no portal access to.
By Tarun Kumar Singh
Operations & Best Practices - August 26, 2026 - 11 min read
Perpetual registration replaced the three-year renewal with a recurring levy: the higher of Rs 10,000 or 0.04 per cent of the previous year's receipts from insurers. This models the resulting annual compliance floor for brokers at Rs 2 crore, Rs 10 crore and Rs 50 crore of commission income, and shows where the economics push a firm toward selling.
By Tarun Kumar Singh
Operations & Best Practices - August 25, 2026 - 11 min read
IRDAI's Insurance Intermediaries (Amendment) Regulations, 2026 keep the NOC requirement for a designated person moving between corporate agents, but if the outgoing employer neither issues it nor objects within 30 days, the NOC is deemed granted. This is what each side should do inside that window.
By Tarun Kumar Singh
Operations & Best Practices - August 22, 2026 - 9 min read
From 1 August 2026 the Ship-To GSTIN is a mandatory field on Bill-To/Ship-To e-way bills, and unregistered consignees must be tagged URP. Surveyors already treat the e-way bill as the anchor document for goods-in-transit claims, so any mismatch between the named consignee, the party with insurable interest and the policy's transit clause now surfaces as a documentation dispute at claim stage.
By Tarun Kumar Singh
Operations & Best Practices - August 21, 2026 - 9 min read
From 1 January 2027, the individual who solicited each policy must be named, with functional identity, in the proposal form, the policy document and the certificate of insurance. For brokers that is a data-model build across five systems, not a circular to file.
By Tarun Kumar Singh
Operations & Best Practices - August 20, 2026 - 9 min read
Mid-August 2026 delivered perk-tightening headlines and, in the same week, survey findings that healthcare costs are the top financial worry for corporate employees. Four design levers reduce employer GMC outlay while holding the cover employees actually experience.
By Tarun Kumar Singh
Operations & Best Practices - August 20, 2026 - 8 min read
Prudential HCL Health Insurance has begun operations, reported on 20 August 2026, as India's eighth standalone health insurer. New capacity helps buyers, but a first-year insurer has no claims history. Here is the admission checklist a group health tender should run.
By Tarun Kumar Singh
Operations & Best Practices - August 18, 2026 - 9 min read
In 2026 INSC 876 the Supreme Court held that no officer of an insurer, whatever their designation, can waive the Section 64VB requirement that premium precede risk. This piece rewrites the placement SOP around that holding: what must be in writing before binding, how to paper a mid-term limit increase, and what to do when the client's payment is in transit.
By Tarun Kumar Singh
Operations & Best Practices - August 3, 2026 - 10 min read
IRDAI's July 2026 amendment moves TPAs to perpetual registration with annual fees and lets eligible TPAs pursue equity listing. The periodic renewal that used to police TPA fitness is gone, so the buyer's due-diligence checklist has to absorb that work before the 2027 renewal cycle.
By Tarun Kumar Singh
Operations & Best Practices - July 26, 2026 - 10 min read
India's central KYC registry moves to CKYC 2.0 in August 2026, with a single customer identifier reusable across banks, insurers and mutual funds. This post walks the broker onboarding workflow end to end: where the identifier replaces document collection, where it does not, and the SOP edits to make before the rollout.
By Tarun Kumar Singh
Operations & Best Practices - July 24, 2026 - 11 min read
A broking firm arranges liability cover for everyone else and often holds its own professional indemnity at the bare regulatory minimum. That minimum is three times last year's remuneration, and it is a licence condition, not a risk assessment. What the policy covers, how claims against brokers actually arise, and why the statutory floor is dangerously low for a firm placing large risks.
By Tarun Kumar Singh
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