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Sarvada research, workflows, and commentary focused on operations & best practices.
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127 published articles
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Operations & Best Practices
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August 3, 2026
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127 articles
Operations & Best Practices - July 12, 2026 - 10 min read
The arithmetic of an early-ending policy: how the short-period scale actually computes, why it is stepped rather than proportional, when short rate is a price rather than a penalty, and how the refund number drives the brokerage number.
By Tarun Kumar Singh
Operations & Best Practices - July 12, 2026 - 10 min read
Broking firms book commission at placement and collect it months later, and almost none of them age the gap properly. How to build a commission ageing schedule, compute days outstanding, provision under Ind AS 109's simplified approach, protect drawing power on a receivable-secured facility, and answer the questions an auditor asks about aged commission balances.
By Tarun Kumar Singh
Operations & Best Practices - July 11, 2026 - 10 min read
A lapsed policy is not a lost client, but the window in which it can be recovered cheaply is short and it closes differently for motor, health and life. What happens mechanically when premium goes unpaid, why revival hardens every month, and the win-back sequence an advisor should run from day zero.
By Tarun Kumar Singh
Operations & Best Practices - July 11, 2026 - 11 min read
A reminder tells you a policy expired. A forward calendar tells you what to do about it ninety days earlier, when doing something is still cheap. The 90/60/30/7 cadence for an advisor's own book, what each checkpoint is actually for, and why lapse risk compounds fastest in the last fortnight.
By Tarun Kumar Singh
Operations & Best Practices - July 11, 2026 - 10 min read
Most insurer-broker agreements dispose of brokerage in three sentences and leave every hard question to the insurer's operating practice. A clause-by-clause drafting guide: how the rate schedule is referenced, when entitlement accrues, set-off limits, cancellation refunds, survival on termination, warranties, notice and escalation.
By Tarun Kumar Singh
Operations & Best Practices - July 11, 2026 - 10 min read
The sequence from engagement to first policy runs through fifteen hours of in-house training, an examination the engaging entity runs on IRDAI's model syllabus, a certificate and appointment letter within fifteen days of passing, and a unique POS Code. The step most advisors get wrong: a POSP is tied to one principal at a time, so onboarding to a new one is a change of tie, not an addition.
By Tarun Kumar Singh
Operations & Best Practices - July 11, 2026 - 10 min read
A client book is not a list of names. It is one record per policy, linked to one household, carrying the dates, the cover, the POS Code and the money. Here is the field structure that survives a book of 300 policies, and why notebook, spreadsheet and chat-thread sprawl loses renewals you already earned.
By Tarun Kumar Singh
Operations & Best Practices - July 10, 2026 - 10 min read
How Indian insurance brokers should recognise commission income under Ind AS 115: identifying performance obligations at placement versus over the servicing period, treating clawbacks as variable consideration, accounting for trail and renewal commission, and modelling how the proposed staggered-commission regime would reshape the P&L.
By Tarun Kumar Singh
Operations & Best Practices - July 10, 2026 - 9 min read
How brokers win and survive government and PSU insurance mandates: tender-driven selection, GeM and RFP documentation, the L1 race that turns remuneration into the bidding variable, service-level commitments that outlast the fee, and how to price an account you must serve for three years.
By Tarun Kumar Singh
Operations & Best Practices - July 10, 2026 - 9 min read
IRDAI has signalled a move toward effort-based remuneration that pays more for advisory, documentation and claims servicing. This post sets out the operational data a broker should start capturing now: CRM activity logs, claims-advocacy records, renewal review minutes, endorsement handling statistics, and the architecture that makes the evidence audit-grade.
By Tarun Kumar Singh
Operations & Best Practices - July 9, 2026 - 10 min read
A quality-assurance discipline for Indian commercial brokers to reconcile the insurer-issued policy against the agreed quote and placing slip before delivery, catching mismatches in sum insured, warranties, add-ons, and clauses before they become claim-stage disputes.
By Tarun Kumar Singh
Operations & Best Practices - July 8, 2026 - 10 min read
A working guide to running a corporate group mediclaim programme in 2026: managing the CD account float, pricing mid-term member additions and deletions, keeping enrolment data clean, and reconciling the CD balance against TPA and insurer statements.
By Tarun Kumar Singh
Operations & Best Practices - July 7, 2026 - 10 min read
A back-office administration playbook for large corporate and logistics fleets, covering mid-term addition and deletion endorsements, IDV schedule upkeep, no-claim-bonus migration, claims-ratio MIS and renewal marshalling.
By Tarun Kumar Singh
Operations & Best Practices - July 5, 2026 - 9 min read
With IRDAI's commission overhaul under discussion and draft disclosure rules on the table, broking firm boards need a remuneration governance framework: a conflict-of-interest policy with teeth, a placement committee for large accounts, incentive structures that do not reward mis-selling, and a documentation trail that stands up to inspection.
By Tarun Kumar Singh
Operations & Best Practices - July 4, 2026 - 10 min read
IRDAI's draft intermediary disclosure rules and the planned commission overhaul mean commercial clients will soon see broker remuneration in print. How to disclose proactively, what formats work in proposals and renewal reports, when to move an account to a fee agreement, and how to handle procurement pushback.
By Tarun Kumar Singh
Operations & Best Practices - July 4, 2026 - 10 min read
How insurer board-approved commission policies work under the IRDAI Payment of Commission Regulations 2023, what sits inside the grids (line of business, business mix, volume, servicing scope), how the EOM ceiling constrains negotiation, and the documentation a broker should keep for every negotiated rate.
By Tarun Kumar Singh
Operations & Best Practices - July 4, 2026 - 9 min read
A practical guide for CROs and risk managers on structuring insurance-programme oversight papers for the board-level Risk Management Committee under SEBI LODR Regulation 21, covering adequacy, retentions, claims trend and insurer counterparty security.
By Tarun Kumar Singh
Operations & Best Practices - July 3, 2026 - 9 min read
The draft 2026 intermediary regulations would put an audited intermediation-revenue schedule on every broker's website. How to build commission MIS that reconciles to IRDAI annual returns: the policy-level data model, monthly close discipline, the mismatch causes that eat audit weeks, and what audit readiness actually requires.
By Tarun Kumar Singh
Operations & Best Practices - July 3, 2026 - 10 min read
A site-level compliance register and workflow for risk managers and brokers to evidence hot-work permits, hydrant and sprinkler testing, watch-and-ward and housekeeping warranties, so an insurer cannot repudiate a commercial claim on a preventable breach.
By Tarun Kumar Singh
Operations & Best Practices - July 2, 2026 - 10 min read
How Indian brokers should structure co-broking arrangements on large corporate placements: broker of record designation, split ratios tied to servicing responsibility, invoicing and GST treatment of commission splits, and the clauses that prevent the disputes that recur every renewal season.
By Tarun Kumar Singh
Operations & Best Practices - July 2, 2026 - 10 min read
How commission clawbacks arise from mid-term cancellations, endorsement reversals and Section 64VB premium failures, how they flow through insurer statements, how to reserve for clawback exposure, and the controls and client communication that keep the exposure managed.
By Tarun Kumar Singh
Operations & Best Practices - July 1, 2026 - 10 min read
A working guide for placement teams on net-of-brokerage quoting: when insurers quote net on large accounts, how to convert brokerage into a client-paid fee, the Section 64VB and GST mechanics of fee invoicing, the documentation file, and the double-dipping pitfalls that the 2026 disclosure push will expose.
By Tarun Kumar Singh
Operations & Best Practices - July 1, 2026 - 9 min read
Taking over an orphaned or BOR-changed commercial policy is not a free renewal win. How BOR letters actually work with Indian insurers, why mid-term transfers rarely move commission before renewal, the servicing duties the incoming broker inherits immediately, and the disputes with outgoing brokers to settle in advance.
By Tarun Kumar Singh
Operations & Best Practices - July 1, 2026 - 10 min read
Most Indian broking firms leak 1 to 4 percent of commission income through unbilled endorsements, missed renewal credits, statement mismatches, and short-payments. A practical audit method, the leakage families to test first, and the recovery ranges a mid-size broker can realistically expect.
By Tarun Kumar Singh
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