The Regulator's Problem with Passive Selling
In early July 2026, business press reporting (Business Standard, 3 July 2026) described an IRDAI plan to overhaul commission rules to curb mis-selling, with a consultation paper expected by the end of July 2026 according to Chairperson Ajay Seth. Two elements of the reported thinking matter directly to the bank channel. First, staggered or trail commissions over the policy life instead of upfront payouts, which on some life and health products reach around 40 percent of first-year premium. Second, and more structurally, effort-based remuneration: paying more for advisory, documentation, and claims servicing, and less for passive distribution, with bank add-on sales named as the archetype of the passive channel.
None of this is in force. The current framework remains the IRDAI (Payment of Commission) Regulations, 2023 (board-approved commission policies, no product caps) inside the EOM ceilings of the IRDAI (Expenses of Management, including Commission, of Insurers) Regulations, 2024. But the direction of regulatory concern is unambiguous, and it has been building for years: bancassurance mis-selling complaints, forced bundling of insurance with loans, and the observation that a bank earning double-digit commission for a policy sold in ninety seconds at a loan desk is being paid for access, not for work.
The Sabka Bima Sabki Raksha (Amendment of Insurance Laws) Act, 2025, in force from 5 February 2026, restored IRDAI's statutory power to cap distributor commissions, so the regulator now has the legal machinery to differentiate remuneration by channel effort if the consultation lands that way.
For broking firm CEOs the strategic question is not whether banca commission gets trimmed. It is what happens to the business currently sold through bank channels if the economics of passive selling compress, and who is positioned to serve those clients properly. That is a distribution opportunity measured in thousands of crores of commercial and SME premium.
What Banks Actually Sell to Commercial and SME Clients
Bancassurance is usually discussed as a life and retail health phenomenon, but the bank channel carries a meaningful commercial book, almost all of it loan-linked. Under the corporate agency framework, a bank can distribute for multiple insurers per line of business (the ceiling was raised to nine insurers per line under the 2022 amendments to the registration framework), and in practice most banks push the products of their preferred partners, often group companies.
The commercial and SME flow concentrates in four pockets:
- Collateral-linked fire and property covers. When a bank finances a factory, warehouse, shop, or machinery, it requires insurance on the charged assets. The policy is frequently arranged at the loan desk, with the bank's partner insurer, sum insured set to the loan exposure, and the borrower signing whatever keeps disbursement moving.
- Loan-bundled packages. Micro and small enterprise loans commonly carry bundled property, personal accident, or hospital cash covers sold as add-ons, often priced into the disbursement with limited explanation.
- Group credit life and keyman-adjacent covers on promoters and borrowers, sold alongside working-capital and term facilities.
- SME group health, where a bank cross-sells employee covers to current-account and lending relationships.
The defining feature of this book is that nobody advises it. The bank staffer is incentivised on penetration percentage, not coverage adequacy. Occupancy classifications get copied from loan documents, business interruption is almost never discussed, and the client typically discovers the policy's contents at claim time. This is precisely the pattern the effort-based remuneration idea targets: remuneration flowing to a channel that performs no advisory, documentation, or claims-servicing work.
The Coverage Gaps a Broker Audit Finds in Bank-Sold Policies
The commercial case for brokers is not that banca commission is too high; it is that bank-sold commercial covers are systematically inadequate, and demonstrating that inadequacy wins accounts.
Consider a worked example that any SME-focused broker will recognise. A textile processing unit takes a INR 6 crore term loan against a factory whose reinstatement value is INR 15 crore, with stock averaging INR 4 crore. The loan desk arranges a standard fire policy with sum insured of INR 6 crore, matching the bank's exposure. Two years later a fire causes INR 3 crore of damage. Because the assets were insured for INR 6 crore against a value at risk near INR 19 crore, the average clause applies: the insurer pays roughly 6/19ths of the loss, about INR 95 lakh. The bank's charge is protected on paper, the client absorbs a INR 2 crore uninsured hit, and there was never a conversation about business interruption, which in this fact pattern would likely have exceeded the property loss.
A structured audit of bank-arranged commercial covers typically surfaces five recurring gaps:
- Underinsurance against reinstatement value, because sums insured track loan amounts, triggering average on every partial loss.
- Wrong or generic occupancy and construction descriptions, copied from credit files, creating disclosure vulnerabilities at claim time.
- No business interruption cover despite BI being the larger exposure for most operating businesses.
- Missing extensions (earthquake, STFI where relevant, terrorism, transit for stock movements) that a placement conversation would have caught.
- No claims pathway: no broker of record, no claims advocate, and a bank with no incentive to fight the client's corner against its own partner insurer.
Each finding is documentable, quantifiable, and translatable into a client-facing report. That report is the broker's sales weapon, and it is also exactly the kind of advisory and documentation effort the proposed remuneration reform would pay for.
How Effort-Based Remuneration Would Tilt the Economics
If the consultation paper converts the reported thinking into rules, the mechanics could take several forms: differentiated commission caps by channel activity, mandatory servicing obligations attached to remuneration, or disclosure regimes that make passive income visible and embarrassing. Whatever the instrument, the direction is the same: the spread between what a passive channel and an advisory channel can earn narrows in favour of the advisory channel.
Three consequences follow for the competitive map.
First, bank channel economics compress on exactly the products where banks do least work. Loan-linked add-ons and desk-sold property covers are the most exposed. Banks will respond by either building genuine servicing capability (expensive, slow, culturally hard inside a lending organisation) or shifting toward referral models where they hand the client to a licensed intermediary and take a smaller, compliant referral economics. Both responses open the door to brokers.
Second, brokers who can document effort get a regulatory tailwind for the first time. A broker running placement analysis, wording negotiation, endorsement management, and claims advocacy generates precisely the audit trail an effort-based regime rewards. Firms should start time-stamping and recording this work now (client-facing reports, claims files, renewal analyses), both as future remuneration justification and as sales collateral.
Third, insurers rebalance channel budgets. Inside a fixed EOM envelope of roughly 30 percent of GWP, every rupee of commission is rationed. If regulation makes banca commission less attractive or more conditional, insurers will redirect distribution spend toward channels that bring quality commercial business, which strengthens broker negotiating positions on commission and on underwriting attention.
The Playbook: Winning Corporate and SME Accounts from Bank Channels
Winning banca-held business is a repeatable process, not a series of lucky pitches. Firms running it systematically converge on the same five-step motion.
Step one: target selection by lending event. The natural entry point is the credit cycle, not the insurance renewal. Enhancement of working-capital limits, new term loans, takeover of facilities by another bank, and annual renewal of cash-credit limits all force the insurance question open. Build referral lines with CA firms, loan-syndication advisors, and NBFC relationship teams who see these events first.
Step two: the free coverage audit. Offer a no-obligation audit of existing policies against asset registers and financials. Keep it to a two-page findings summary: sum-insured adequacy, average-clause exposure in rupees, missing covers, claims-readiness. The rupee quantification of the average-clause exposure is the single most persuasive number in the SME conversation.
Step three: fix the placement without fighting the bank. The client usually needs the lender kept comfortable. Structure the broker-placed programme with the bank named as loss payee or with an agreed bank clause, deliver the certificate of insurance to the credit team proactively, and position the broker as improving the bank's actual security (a policy that will pay claims) rather than attacking its channel.
Step four: land the adjacent lines. The loan-linked property placement is the wedge. Group health, marine transit for the client's dispatches, liability covers, and cyber follow in renewal cycles one and two, typically doubling account revenue by year three.
Step five: institutionalise the claims story. Every claim handled well on a converted account becomes the case study that wins the next five accounts in the same industrial cluster. SME markets in India move on cluster reputation (a dyeing cluster in Surat, an auto-components belt in Pune) faster than on any marketing spend.
Guardrails, Economics, and What to Build This Year
The opportunity comes with compliance edges that brokers must respect. Do not disparage specific banks or insurers in client-facing audit reports; present findings factually against policy documents. Respect the client's existing contractual obligations to lenders, and never advise a client to breach a loan covenant on insurance. Where a bank relationship also refers business to the broker, manage the conflict openly. The point is to be the channel that looks better under scrutiny, not to import banca's practices with a broking licence.
On economics: an SME desk built for this motion needs modest scale to work. As an indicative model, a three-person pod (one senior placement lead, two service executives) costing around INR 60 to 80 lakh a year fully loaded can run 20 to 30 coverage audits a quarter and convert a fraction into placements. At typical SME commercial yields, roughly 10 to 15 percent brokerage on fire, property, and packaged covers as indicative market estimates, the pod reaches breakeven around INR 5 to 7 crore of placed premium, achievable in 18 to 24 months in a decent industrial geography. Margins improve as adjacent lines attach.
Three build-items for the rest of FY2026-27:
- An audit toolkit: standard document-request list, sum-insured adequacy worksheet keyed to reinstatement values, average-clause exposure calculator, and a two-page findings template.
- An effort ledger: firm-wide logging of advisory, documentation, and claims-servicing work per account, aligned with where the remuneration consultation is heading and immediately useful in insurer negotiations.
- A consultation response: when the paper lands, brokers should argue, with data, for remuneration that follows demonstrable servicing effort. It is rare for a regulatory proposal to align this cleanly with the broking channel's structural strengths. The firms that benefit will be those that spent 2026 building the evidence of effort, not just the argument for it.